NEFL Pros ("we," "us," "our," or "the Platform") operates a verified contractor directory and early-access waitlist serving homeowners and licensed contractors across Northeast Florida, including Duval, St. Johns, Clay, Nassau, Flagler, and Baker counties. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By submitting the contractor waitlist form or using our website, you agree to the practices described here.
1. Information We Collect
Information you provide directly
When a contractor joins our waitlist, we collect the following details through our application form:
- Company / DBA name
- Contact name (owner or manager)
- Business email address and phone number
- Florida DBPR license number
- Primary trade category and primary county of service
Information collected automatically
Like most websites, we may automatically collect technical data such as your IP address, browser type, device type, referring pages, and usage patterns through cookies and similar technologies. This helps us understand how visitors use the site and improve the experience.
Public records data
To verify contractors, we may reference publicly available information from the Florida Department of Business and Professional Regulation (DBPR), including license status, disciplinary history, and business registration details. This is public record under Florida law and is used solely for verification purposes.
2. How We Use Your Information
We use the information we collect to:
- Verify contractor licenses and insurance status with Florida DBPR
- Review and process waitlist applications for the founding contractor class
- Build and maintain verified contractor listings on the directory
- Communicate with you about your application, listing, and platform updates
- Connect verified contractors with high-intent homeowner requests
- Analyze usage trends and improve our services
- Comply with legal obligations and enforce our Terms & Conditions
3. License Verification & Public Records
Submitting a Florida DBPR license number authorizes NEFL Pros to verify that license against public DBPR records. Verification status (verified or not verified) may be displayed on your public listing. We do not claim ownership of public license data and recommend that homeowners independently confirm license status at myfloridalicense.com before entering into any agreement.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers: Trusted third parties that help us operate the Platform, process form submissions, and deliver services, under appropriate confidentiality obligations.
- Homeowner requests: Once a contractor is verified and listed, contact details may be shared with homeowners who request services in that contractor's trade and county.
- Legal compliance: When required by law, court order, or to protect our rights, safety, or the public.
- Business transfers: In connection with a merger, acquisition, or asset sale, subject to the protections of this policy.
5. Cookies & Analytics
We use cookies and analytics tools to measure traffic and understand site usage. You can control cookies through your browser settings, though disabling them may limit some functionality. We do not use cookies to sell or share your personal data for cross-context behavioral advertising.
6. Data Retention
We retain contractor application data for as long as needed to provide our services and comply with legal obligations. Waitlist applicants who are not onboarded may request deletion of their data at any time. Verified listing data is retained while the listing is active and for a reasonable period afterward for record-keeping.
7. Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details below. Florida residents may have additional rights under applicable state law.
9. Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect information from minors. If you believe a minor has provided us data, please contact us for removal.
10. Third-Party Links
Our site may link to third-party websites, including myfloridalicense.com and contractor websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Platform after changes constitutes acceptance of the revised policy.
12. Contact Us
Questions about this Privacy Policy or your data can be directed to NEFL Pros through the contact information provided on our website. We aim to respond within a reasonable timeframe.